Refund policy

Eunré Skin Return and Refund Policy

At Eunré Skin, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help. Please review our return and refund policy below:

Returns

• You have 14 days from the date of purchase to request a return.
• To be eligible for a return, the item must be unused, unopened, and in its original packaging.
• Items that are damaged or used are not eligible for return.

Refunds

• Once we receive and inspect your returned item, we will notify you via email of the approval or rejection of your refund.
• If your return is approved, a refund will be processed to your original method of payment within 7-10 business days.
• Please note that shipping costs are non-refundable.

Exchanges

• We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within 7 days of receiving your order at [email/contact info], and we will arrange a replacement or refund.

Shipping Costs for Returns

• Customers are responsible for the shipping costs of returning items unless the return is due to a damaged or incorrect product.

For any questions or assistance with returns, feel free to contact us at [email/contact info]. Thank you for choosing Eunré Skin!